Please take a moment to read through our FAQ. If you do not see the answer to your question below, please contact us anytime!
Q: How does the discount for early pre-orders work?
A: Discount is applied to pre-orders placed from November 1rst to December 31rst 11:59pm.
Q: What is the last day to place a pre-order?
A: March 31, 2025 is the last day to place a pre-order for spring 2025.
Q: What is the last day I can place an order for cross-Canada delivery?
A: We will be accepting cross-Canada delivery orders until March 31, 2025.
Q: What form of payment is required for Pre-orders?
A: We are only accepting e-transfer for pre-orders. If you are not able to pay by e-transfer, please contact Customer Service to work out other arrangements.
Q: How and when do I pay for my pre-order?
A: E-transfer payments are to be sent to the email address provided after placing a pre-order. Full payment is due within 5 business days or your pre-order will be cancelled.
Q: What is your refund policy for pre-orders?
A: Payment is 100% refundable within 30 days of a pre-order being placed. After 30 days, 50% of the total is non-refundable. Once plants are out for delivery no refund shall be given.
Q: When can I pickup my pre-order?
A: Pick-ups will be arranged by appointment starting Friday May 9th. We are starting the season with appointments to avoid having excessive traffic all at once. We will keep you informed should there be any delays due.
Q: When will pre-orders/orders be shipped/delivered?
A: Deliveries and postal shipping will begin on April 27th, starting with our west coast delivery run which will take roughly 2 weeks. All pre-order deliveries/shipping will be completed by June 30th. For deliveries to southern Ontario we will be providing at least a few days notice prior to delivery. For deliveries to northern Ontario or outside of Ontario, we will be in contact at least a week in advance.
Q: Am I able to change whether I want to pickup my order or have it shipped/delivered?
A: Yes. Simply contact Customer Service with the requested change.
Q: Am I able to add or make changes to my order?
A: Yes. If you are adding to an existing order, create a new order and leave the original order # in the comments section along with a note to add the items to the earlier order. Or you may simply contact Customer Service with the requested change.
Q: How are you handling the cross-Canada delivery this year?
- Maritime Deliveries: If we receive enough orders for deliveries to the maritime provinces, we will be delivering your order to your door (or other address specified) via our delivery van. If not enough orders are received, a 100% refund will be provided. For those who ordered items which are shippable they will be given the option to have the items shipped instead. Any additional shipping cost will be paid by the client.
- Quebec & Eastern Ontario Deliveries: Deliveries to eastern Ontario and Quebec will again be delivered to your door (or other address specified) via our delivery van.
- Western Deliveries: For deliveries to north-western Ontario and the provinces west of Ontario we will be delivering to a drop-off location, usually in the major city/cities of your province. Depending on the geographic location of received orders, a spot along the trans-Canada highway may be picked instead.
- BC Deliveries: All orders will be delivered to a single drop-off point at Phoenix Perennials, 3380 No 6 Rd, Richmond, BC V6V 1P5. We are glad to have this partner to drastically reduce the cost of bringing our plants to BC. Shipping via third party courier/parcel service can be arranged from Phoenix Perennials for an additional fee.
- To Door delivery on Western orders: For those who would rather have their order delivered to their house (or other specific location), we can do so at an additional fee. The fee will be calculated at a rate of $4 per kilometre of detour, from our route to the requested address. The $4/km covers the return mileage for us to get back to our route as well. Example: delivery to a location 10km off of our route would cost an additional $40.
Q: I requested a quote for to-door delivery, how soon will I receive the quote?
A: The quote will be provided within 48 hours of placing your pre-order.
Q: How do you come up with the estimated delivery/shipping fee?
A: The Canada Post shipping fee is obtained from Canada Post directly, using the box size & weight values applicable for the plants ordered. The fee for delivery via our climate controlled vehicle is based on the amount of space the ordered plants will occupy on our delivery vehicle and the distance to the delivery location.
Q: Is there a minimum or maximum order size for cross-Canada delivery?
A: While we do allow delivery orders of a single small plant, we do have a set minimum delivery fee for each province in order to cover our costs. There is no maximum order size (subject to available quantities). Due to government regulations, the largest potted plant size we are able to deliver to B.C. is 5 gallon.
Q: Why is shipping via Canada Post only an option for plants in 1 gallon and smaller pots?
A: In order for the plants to arrive in good condition, and the costs involved, we will only ship plants via Canada Post in pot sizes of 1 gallon or less. Larger pot sizes will be delivered directly by Tropic of Canada.
Q: Will my order be shipped via Canada Post or delivered by Tropic of Canada?
A: That depends on what option was chosen when completing the order. If “Ship Checkout” was selected, then the order will be shipped via Canada Post. If “Delivery Checkout” was selected, then the order will be delivered by one of our employees. To confirm which option was selected, refer to the bottom of your order confirmation email. If it says “Items will be delivered by a Tropic of Canada employee”, then your order will be delivered. Whereas if it says “Items will be shipped by Canada Post”, then your order will be shipped. If you want to change from delivery to ship or vice-versa, please inform Customer Service.
Q: What guarantee do you offer on your plants?
A: We guarantee that the plants are healthy when they are shipped/delivered/picked up. Shipping via Canada Post is at the clients risk. If you have any questions regarding the condition of your received plants, or their general care & well-being, please contact Customer Service and we will happily respond to your query.
Q: Are you getting in varieties that are not listed on the order page?
A: We are always adding to our inventory as we find new suppliers to work with. Stay tuned with via our email newsletter and Social Media. If you are interested in a variety not currently listed, please contact Customer Service and we will provide a specific update/response. We are always happy to look into requests.